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Conflict is usually regarded as something to be avoided by all means. But in real life, it is the common foundation for growth, both in personal relations and in the working perspective. Properly managed conflict can strengthen relationships, create new solutions, and engender more profound empathy between people. Instead of fearing conflict, the focus should be laid on active navigation through it. Here is why conflict is not a bad thing in itself and how it can be easily handled.
Provides a learning opportunity where people stretch their views, hit their assumptions on the head, and adapt to new ideas. It helps improve self-awareness and learning.
Strengthens RelationshipsTrust and understanding will be built as long as there is open and honest discussion, even if this entails being disagreeable. Conflict strengthens relationships by enabling individuals to express their needs and work in harmony together.
Better Decision MakingConstructive disagreements do allow issues concerning the proposed plans to be raised and enable a variety of different opinions to show up, thus leading to better decisions.
Increased Creativity and InnovationWhen different perspectives clash, new and unexpected ideas begin to bubble up. Many groundbreaking innovations have resulted from different opinions merging.
Adopt a Problem-Solving MindsetGenerally think of a conflict as a problem to be solved, rather than as a personal attack. Think less of blame and more of solution.
Listen ActivelySome people want to be heard before they are willing to listen to another. Summarize what you have heard from the other person, then ask any clarifying questions.
Control EmotionsIt is natural to feel emotional during conflicts, yet remaining calm and composed helps avert escalation. Breathe deeply and give response a moment of pause.
Use “I” StatementsInstead of blaming the other, use statements that express feelings and needs in “I” form. For instance, say, “I am frustrated when deadlines are not met,” not “You never meet deadlines.”
Find Common GroundFind an area of agreement on goals or values, which can serve as a starting point for resolution. When the two parties see that they share common interests, it is easy to work toward solutions together.
Know When to Walk AwayWhen emotions go high, it is OK to walk away and come back to the conversation with a clear mind.
Seek Mediation, If NecessaryWhen you find that a conflict is beyond your resources to resolve among the two of you, seek a neutral third person to mediate.
Conflict need not be feared or avoided; it is an integral part of life, and under a constructive viewpoint, it can result in positive change. Through a radical paradigm shift, armed with different communication techniques, we can turn conflict into an opportunity for growth and relationships.